Conditions of Use


Credit Cards

We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. 


Once an order is submitted on our website, your credit card is charged and the order is sent to our warehouse for processing.


Out-of-Stock Products


Our website uses real-time inventory so you always know whether an item in in-stock or not.  In the rare event an item is listed as being in-stock and it isn't, we will cancel the item from your order, adjust shipping charges accordingly, and ship the remainder of the order. In the event that a backorder occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge, please allow 1 to 2 weeks for delivery. If you would like more information on a back ordered item, or if you prefer to cancel the backorder, please click here to contact us and reference your order number.



Due to the nature of the items we sell, items may only be returned if the product is defective upon arrival. We will not accept returns for items that are not defective due to sanitary reasons.

Shipping Policy


Orders placed before 11am EST Mon-Fri usually ship within 24-48 hours. There is no order processing or shipping on weekends and holidays. Please note: Our shipping partners do not process shipments on the weekends. Therefore if you place an order on Friday after 11am EST you may experience a delay between your shipping confirmation email and the actual shipment of your order. does not ship to International Destinations as defined in the checkout process.


Shipping Rates:


We offer either UPS or USPS to ship your order. If you select Standard Shipping orders under 5lbs will ship USPS while orders over 5 lbs will ship UPS. 


See the FAQ section for our current Standard Shipping rates.


Orders over $250.00 will be shipped UPS Ground and billed at actual UPS Ground shipping rates.


Customers who select UPS Ground or 2nd Day will be delivered by UPS and will be charged current UPS shipping rates.


Estimated Delivery Times:


All orders are shipped from our distribution center in Colorado.  Based on the shipping method chosen at checkout, you can estimate the delivery time of your order off the table below.  Please keep in mind, it takes us 24 to 48 hours to process your order before it ships.


Shipping Method

Transit Time

Standard Shipping

3 - 7 business days

UPS Ground

1 - 5 business days

UPS 2nd Day

2 business days



By law, we are required to collect sales tax on all orders being shipped to the state of  Tennessee.

Typographical Errors


In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, shall immediately issue a credit to your credit card account in the amount of the incorrect price.